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FAQ

Here you will find answers to the most popular questions regarding the Gigee service. You can connect with other Gigee members through the community forum, and share tips and tricks about how to use Gigee.

Learn how to create your event, promote your event, purchase tickets, get paid, and more!

Discover the Basics of Gigee

Broadcasting an Event

  • Basic setup will be a webcam and your computer's built-in microphone.
  • Although a webcam may work well for video, you will probably want to upgrade to a broadcast quality microphone.
  • A high quality web camera may provide better results for auto-focus and motion capture.
  • Advanced setups may included multiple cameras and microphones run through appropriate signal processing hardware (camera switchers, audio mixers, effects processing, etc…)
  • We highly recommend using an external microphone. A good USB mic works well for individuals or small groups. Consider using multiple mics and an audio mixer for more control and flexibility.
  • Check out our Gigee Gear for some hardware recommendations.
  • If you are using multiple cameras or certain HD cameras, you may need to use additional streaming software instead of using the built-in Gigee broadcasting interface. You can use free software like Adobe Flash Media Live, advanced software like Telestream Wirecast, or other video production/streaming software utilities. You can also use pro-level gear like Newtek Tricaster or streaming encoders like Teradek VidiU. We've got links to some great gear here.
  • Log into your Gigee account, go to your event page, select "Broadcast Manager", then press "Start Broadcast".
  • Do a test broadcast by logging into your account and selecting "soundcheck" from your dashboard options or visit the soundcheck page here .
  • Visit our community forum for more detailed information.
  • Using a broadcast quality microphone will greatly enhance the sound quality of your event.
  • You may wish to use a good quality USB microphone that plugs into your computer without any additional hardware required.
  • Microphone placement will be crucial to capturing the right sound for your event. If you are not familiar with microphone placement techniques, you will need to experiment by placing the microphone in different places and monitoring the sound through headphones on your computer in order to achieve a consistent sound that sounds right to you. (Note: Some USB microphones include a headphone output on the mic, making the monitoring process very convenient.)
  • If you have a lot of dynamics in your sound (intensity of performance or significant volume differences), you will want to take that into consideration when placing your microphone(s). Loud bursts of acoustic energy may cause the microphone to clip or distort. Your audience may not appreciate this!
  • Using a very good room mic and testing the mic placement is one place to start.
  • The best way to get good sound from multiple instruments and vocalists is to use an audio mixer with multiple microphone channels. You may wish to plug in guitars, vocal mics, drum mics, and other instrument inputs, then mix them so that a stereo output is sent to your computer. Most computer microphone/line inputs are designed to accept a stereo (left/right) input from a mixer. Some digital audio mixers include a USB or Firewire output that can be plugged into your computer.
  • When using a mixer and multiple microphones, you may wish to have someone operate the mixing console while you are performing. This will allow them to monitor all levels coming into and going out of the console. The operator can make adjustments during your event to ensure that the audience is hearing what you want them to.
  • Check your internet connection and speed. Use our fancy sound check and speed test utility here). Your internet upload speed is very important when broadcasting. An upload speed of 1.5Mbps or higher is recommended for high quality events. You should broadcast on “medium” quality if you have an upload speed between 700 Kbps and 1.5 Mbps. (Find out more recommendations by doing a soundcheck here)
  • A hardwired network connection is recommended for the most consistent speed and quality.
  • Try changing your steaming quality and resolution to a lower rate (switch from “high” to “medium” or "low"). This may not have a major impact in how the event looks, but it may make a big difference in your streaming upload consistency.
  • Make sure your computer is capable of processing the live streaming software and hardware requirements. Most current dual core processors w/ 2Gb of RAM should be able to manage this functionality. 4Gb of RAM and a fast processor speed (2.2GHz or higher) is recommended. Example: Apple MacBook or Dell Inspiron laptop PC.
  • Shut down any software or programs not required for broadcasting your streaming event. This will free up your computer's processing and memory resources to handle the dedicated streaming functions.
  • If your event goal is met and you do a successful event, you’ll get paid 80% of the total event proceeds within 2-5 business days. This time may vary slightly depending on financial institution payment processing standards.
  • We process all payments with PayPal, so you will need to have a valid PayPal account to receive funds from your Gigee event.
  • You are personally responsible for reporting any and all income on the appropriate local and federal tax forms.
  • Free tickets that you give away as guest passes or VIP passes do not count towards the tickets sold amount, as these are "free".
  • Gigee uses PayPal for all payment processing. The PayPal account you use should be verified and in good standing with PayPal, and according to their terms of service.
  • Please check with your banking institution’s policies to confirm their compatibility with PayPal and your PayPal account.
  • Try signing into your Gigee account, then click or paste the following link into your browser: www.gigee.me/account/verifyPaypal Follow the instructions on the page.
  • Please check our payment processing and Terms of Service details.
  • Like most things at Gigee, we keep it simple! If you have 100 tickets sold for $10 each, that’s $1,000. You make $800! It’s an easy calculation (tickets sold x ticket price = total event proceeds. Broadcaster revenue = 80% x total event proceeds.)
  • Free tickets that you give away as guest passes or VIP passes do not count towards the tickets sold amount, as these are "free".
  • The event page draws data from several areas, including your artist profile.
  • Please check your personal profile page and verify that all details are correct and up to date.
  • If you have items in the Gigee Merchant Store, be sure you have everything listed properly and that it shows up properly on the event page.
  • If you continue to have problems, feel free to email Gigee Support.
  • Our About page has a great explanation of this!
  • We make things easy! Everything from the account creation, event creation, social media integration, merchant store hosting, and high-tech live streaming service integration is all simplified and easy to use.
  • We don’t have any complicated ticket charges or “token” systems. No complex payout schedules or varied commission rates.
  • As a broadcaster, you can easily set up an event, sell tickets for your event, and get paid.
  • The “ticketed event” concept easy to understand – for the broadcaster and the viewer.
  • You don’t have to buy a subscription to use Gigee. And there are no hidden fees.
  • You don’t have to beg for tips or donations; simply sell tickets.
  • Yes! Doing a live Gigee event is a great way to raise money for your cause, and it provides a way for your audience to connect with you wherever they happen to be. You don’t need to have all your donors be in the same city to have a successful and interactive fundraiser.
  • Simply create events using the standard Event Creation Wizard.
  • When your event is finished, you will receive a full 80% of the ticket proceeds via your linked PayPal account.
  • NOTE: Gigee does not authenticate your official status as a non-profit organization (501c3, etc…). You will need to provide any receipts to your donors separately. You have access to view all event ticket purchasers in your event management dashboard.
  • There are two options for you to provide complimentary/free tickets to your event attendees: guest passes and VIP passes.
  • You are allowed to give away up to 5% of your ticket goal in guest passes and an additional 5% of your ticket goal in VIP passes.
  • These free tickets are not counted towards your total collected/sold ticket amount.
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Viewing an Event

Here is how the ticketing process works at Gigee:

  • You purchase your ticket for an event using your PayPal account. (This charge is noted as a one-time “subscription” charge by PayPal so that billing can occur after an event is successfully completed. You WILL NOT be charged more than once for each ticket purchase.)
  • You are charged for the ticket price after the event has concluded.
  • Please note that ticket reservations are non-cancellable and non-refundable.
  • You will be charged if the event goes live, whether you attend the event or not.
  • You will not be charged if the event is cancelled or does not go live.

Once you've purchased a ticket for an event, you'll receive an email with the following instructions:

  • When it is time to view the event, simply log in to www.Gigee.me and go the the event page or look for it under the current event calendar listings here.
  • You can watch the event on your desktop, laptop, smart phone, tablet, or other mobile devices.
  • A live chat session and preview slideshow will be available 15 minutes before the scheduled event start time.
  • Be sure to check your junk mail or "promotions" inbox if you did not receive an email from [email protected] in your normal inbox.
  • Check your internet connection and speed here. A good download speed is 5Mbps or higher, although you can probably watch an event using a 1.5-3Mbps connection depending on the overall broadcast quality set by the event host.
  • A hardwired network connection is recommended for the most consistent speed and quality.
  • Check the streaming player window options to see if you can view the event at a lower resolution and smaller size.
  • Shut down any software or programs not required for viewing streaming event. This will free up your computer's processing and memory resources to handle the dedicated streaming functions.
  • Make sure that you are using a network that can support streaming video. If there are a lot of users on the network or if someone else on the network is using a lot of bandwidth, your overall connection speed may be lower than expected.
  • There are several ways to view live streaming events on a large screen.
  • If your big-screen TV has a built-in web browser, browse to the Gigee event, log-in, and start streaming. (Note that you should try to maintain a hardwired network connection to your TV for the most stable streaming experience.)
  • You can also connect your computer video output (HDMI, VGA, Display Port, etc…) to your TV or projector with an appropriate cable.
  • You will also want to consider enhancing the audio portion of the event by using a surround sound system or external speakers.
  • We are sorry that you experienced technical difficulties while viewing an event. Please see the "viewer technical FAQ" section for more information on how to maximize your event viewing experience.
  • Please contact Gigee support with the specific event information so that we can confirm your technical difficulties and assess your particular concerns.
  • As all ticket purchase are non-refundable, any credits to your account for confirmed "refund request" tickets will be provided to you in the form of "Gigee site credits" for use on any event of your choosing.
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Accounts

  • If your event goal is met and you do a successful event, you’ll get paid 80% of the total event proceeds within 2-5 business days. This time may vary slightly depending on financial institution payment processing standards.
  • We process all payments with PayPal, so you will need to have a valid PayPal account to receive funds from your Gigee event.
  • You are personally responsible for reporting any and all income on the appropriate local and federal tax forms.
  • Free tickets that you give away as guest passes or VIP passes do not count towards the tickets sold amount, as these are "free".
  • Like most things at Gigee, we keep it simple! If you have 100 tickets sold for $10 each, that’s $1,000. You make $800! It’s an easy calculation (tickets sold x ticket price = total event proceeds. Broadcaster revenue = 80% x total event proceeds.)
  • Free tickets that you give away as guest passes or VIP passes do not count towards the tickets sold amount, as these are "free".

Here is how the ticketing process works at Gigee:

  • You purchase your ticket for an event using your PayPal account. (This charge is noted as a one-time “subscription” charge by PayPal so that billing can occur after an event is successfully completed. You WILL NOT be charged more than once for each ticket purchase.)
  • You are charged for the ticket price after the event has concluded.
  • Please note that ticket reservations are non-cancellable and non-refundable.
  • You will be charged if the event goes live, whether you attend the event or not.
  • You will not be charged if the event is cancelled or does not go live.
  • We are sorry that you experienced technical difficulties while viewing an event. Please see the "viewer technical FAQ" section for more information on how to maximize your event viewing experience.
  • Please contact Gigee support with the specific event information so that we can confirm your technical difficulties and assess your particular concerns.
  • As all ticket purchase are non-refundable, any credits to your account for confirmed "refund request" tickets will be provided to you in the form of "Gigee site credits" for use on any event of your choosing.
  • Facebook may take a few seconds for you to verify your account.
  • Confirm that you have a valid Facebook account/log-in.
  • Log in directly to Facebook, then come back to the site and select "sign in".
  • If you still cannot sign in with Facebook, try logging into your account with the same email address and password that you use for Facebook.
  • Gigee uses PayPal for all payment processing. The PayPal account you use should be verified and in good standing with PayPal, and according to their terms of service.
  • Please check with your banking institution’s policies to confirm their compatibility with PayPal and your PayPal account.
  • Try signing into your Gigee account, then go to your profile or click/paste the following link into your browser: www.gigee.me/account/verifyPaypal Follow the instructions on the page.
  • Please check our payment processing and Terms of Service details.
  • The recommendations are based on your "favorite" event category selections that you may enter when you create/edit your personal profile.
  • If you have not selected any favorites, then the event and merchant store selections will be random.
  • There are many ways to share Gigee with everyone!
  • Use the multitude of social media links that are found next to each event, merchant store, broadcaster profile pages, and your personal "event hub".
  • Each event also has a Twitter feed that can be referenced for each broadcaster or event (if the broadcaster has chosen to link a Twitter feed).
  • Post on our Facebook wall and let us know what you think!
  • Our About page has a great explanation of this!
  • We make things easy! Everything from the account creation, event creation, social media integration, merchant store hosting, and high-tech live streaming service integration is all simplified and easy to use.
  • We don’t have any complicated ticket charges or “token” systems. No complex payout schedules or varied commission rates.
  • As a broadcaster, you can easily set up an event, sell tickets for your event, and get paid.
  • The “ticketed event” concept easy to understand – for the broadcaster and the viewer.
  • You don’t have to buy a subscription to use Gigee. And there are no hidden fees.
  • You don’t have to beg for tips or donations; simply sell tickets.
  • Yes! Doing a live Gigee event is a great way to raise money for your cause, and it provides a way for your audience to connect with you wherever they happen to be. You don’t need to have all your donors be in the same city to have a successful and interactive fundraiser.
  • Simply create events using the standard Event Creation Wizard.
  • When your event is finished, you will receive a full 80% of the ticket proceeds via your linked PayPal account.
  • NOTE: Gigee does not authenticate your official status as a non-profit organization (501c3, etc…). You will need to provide any receipts to your donors separately. You have access to view all event ticket purchasers in your event management dashboard.
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Intermediate AV bundle


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Advanced AV bundle


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Professional AV bundle


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*Gigee Recommended*
Basic $109.00 Intermediate $187.12 Advanced $488.88 Professional $4,449.98
Microsoft Lifecam ($39.99) Logitech C920 Pro … ($71.99) Logitech Conference … ($289.99) Vaddio PTZ Camera ($3,999.99)
Samson MeteorMic ($69.99) BlueMic Yeti ($107.13) Allen & Heath ZED-1 … ($249.00) Yamaha MG166CXUS … ($499.99)


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Three simple steps to create your first event

To Create Your First Gigee Event, follow the 3 simple Steps below.

Step 1.

  Schedule Your First Event
(we show you exactly how to do it)


*Optional

Step 2.

  Create Your Gigee Merchant Store (and earn 90%!)


Step 3.

  Promote Your Event and Earn Money with Gigee!


You receive 80% of all ticket sales from your Gigee event, and 90% of all sales through your Gigee merchant store.



It's that easy! Get Started Today!

Broadcasting Questions?

Broadcasting your event can be as easy as using your built-in camera and microphone. For a higher quality viewer experience, we recommend adding a webcam or upgraded audio mic to your setup.


Watch the Video View Our Hardware Suggestions


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Top 10 Tips for a Successful Event!

10. Select a time zone that is convenient for many of your fans to attend.

9. Use the "Free Download" tool when creating your event to encourage a select few, or all of your ticket buyers to get their tickets fast.

8. Create a corresponding Facebook event right away to promote your online event.

7. Use other social media and email to give advance notice to your fans. (Email lists are still one of the most effective ways to spread the word.)

6. Think ahead about camera and mic placement so your online fans will truly have a front row seat experience. Make sure the audio is great, and place the camera so the viewers have the best seat in the house.

5. Use social media again leading up to the event, and especially on the event day. Ask your friends to share the event and spread the word. Remember, many people will buy tickets the day of your event - so keep reminding them.

4. Make sure to do some testing at your venue before the event, including audio/visual set-up, lighting, and internet connection. Map out your online production in advance to make sure that your gig is the best it can be, and your fans have a great viewing experience.

3. Be ready to take the stage on time with everything ready to go. (This is our #1 viewer request... start on time!)

2. Interact and engage with your online audience by speaking to them directly and monitoring the live chat feed.

1. Have fun! Enjoy the connection you have with your fans around the world.


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Top 10 Tips for Promoting your Event!

10. Don’t forget to link to your event page where your fans can buy tickets. If people don’t know where to buy tickets to your event, you won’t have anyone at your event.

9. Talk about it everywhere you go. You’re excited, so show it! Whether you’re talking to a long-time friend or a new acquaintance, invite them to your show and make sure they know how to get tickets. You’re a walking billboard. Use that to your advantage!

8. Promote early and often: Be shameless in your promotions. Post often, all over the place.

7. Social activity on the day of the event: Make sure you promote on every social media site you have on the day of your event.

6. Youtube: Consider creating a short video or sequence of videos to promote your event. These don’t have to be professionally edited and produced, but they should be fun, engaging, and relevant to your audience. Get their attention, and hint at what they'll be missing if they don't check out your live gig.

5. Ask other friends to help promote your event. Many times, it can be beneficial to reach out to more than one fan base. In a band, this can be a little easier because there are multiple members with different networks to reach out to. If you’re a solo artist, consider reaching out to other people with large fan bases and asking about cross promotion.

4. Email List: Send out a mailer to announce your event, another to remind people along the way to buy their tickets, and a final note on the day of the event reminding people when to tune in and how to get last-minute tickets.

3. Word-of-Mouth: Just talking about an event can have a great impact on who shows up. The more your fans talk about it, the more likely they will be to show up - and bring friends with them. By keeping them engaged and actively asking them to share, link, and comment on your posts, your event will be fresh in their minds as well as those of their friends.

2. Twitter: When the event is still pretty far away, posting every few days will work fine. However, it’s important to remember just how quickly Twitter’s feed moves. As the event draws near, you may want to consider posting once or twice per day, especially on the day of your event. Again, always include a link to allow your fans to buy tickets. Also, be sure to monitor who is retweeting and mentioning you to spread the word, and thank them for doing so.

1. Facebook: You should start posting right when you create your Gigee event. At that same time you should create an event on Facebook, which will allow people to respond, share, and engage with the event on Facebook before the event even starts. Continue to post to the event page as well as any other personal sites or pages every couple of days. With each post, be sure to include a link to allow fans to buy tickets. Engage your audience be asking questions, or event take requests prior to the live event.


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Top 10 Tips for Good Lighting!

10. Make sure that the electrical circuits can handle sound, video, and lighting equipment you plan to use without creating an electrical safety hazard.

9. Use softer lights as key lighting in front of the performer and harder edge lights behind the performer to give the shot some depth.

8. Try not to mix the color temperatures of your lights. Mixing different light temps can create odd skin tones or other unwanted lighting effects.

7. Consider how changes in light intensity, sequences, or paterns will affect the camera and your subject.

6. Try to get as much light as possible onto the subject and pay attention to the background/foreground lighting relationship.

5. Use light diffusers to minimize hotspots and unwanted shadowing.

4. If possible, try not to use auto-iris or auto-exposure settings on the camera.

3. Experiment with "three point" and "four point" lighting methods to better deal with the subject, background, and shadows.

2. Choose lighting colors that complement the staging and subject. Start basic and add color as needed.

1. Give yourself enough time to setup and test your lights with the camera you'll be using to broadcast.


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Top 10 audio tips for online events

10. For solo, duo, or acoustic performers, you may be able to get by with good quality room microphone. Otherwise, consider using multiple microphones with a mixing console.

9. If using a mixing console, you'll need to plug it into your computer using an analog audio input or a USB interface if the console has this digital audio feature.

8. Experiment with your microphone placement. Use headphones to monitor the microphone audio and find the "sweet spot" for the instruments and/or vocals you are trying to capture.

7. Make sure that you do not clip or distort the audio signal coming into your computer or through the broadcast interface (Gigee webpage or encoder software). Adjust your gain on the mic/line input settings of your computer to get a quality audio signal.

6. If possible, have someone monitor the audio feed during the live event so that they can make any adjustments needed as your volume dynamics may change throughout the event.

5. Test all audio connections and hardware during your soundcheck. Make sure there aren't any loose connections or bad cables. And make sure you don't have buzz or hum in your audio feed to the computer.

4. Do a test to make sure your audio and video are in sync. When using professional or commercial grade cameras, you may want to run your audio feed into the camera instead of your computer to ensure the audio and video signals are synced properly. Experiment and use the configuration that works best for you.

3. When doing a soundcheck, make sure you test the full range of your volume dynamics to confirm that you aren't too quiet or too loud. If you have an audio compressor, consider using that to soften the dynamics of your audio signal.

2. Audio is the most important element of a live broadcast. Even if the video is poor quality, a viewer is likely to stay with the event to listen and chat. If the audio is bad, you can be sure that viewers will be leaving quickly. Test your audio and take the time to get it right.

1. Log into your Gigee account and use the soundcheck page here to test your gear.


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9 Camera and Lighting tips for live online events

9. Make sure your camera works with the Gigee broadcast interface (using Adobe Flash) or your professional encoding software (Like Adobe FMLE or Wirecast).

8. Test the location of your camera, paying special attention to the framing of your shot. Give the online audience a front row seat by positioning the camera in a great viewing location.

7. Consider panning the camera around the room during your event to give the audience a view of your room or venue. This can help bring the viewer into the virtual performance space.

6. Consider how changes in light intensity, sequences, or paterns will affect the camera and your subject.

5. Try to get as much light as possible onto the subject and pay attention to the background/foreground lighting relationship.

4. Use softer lights as key lighting in front of the performer and harder edge lights behind the performer to give the shot some depth.

3. Choose lighting colors that complement the staging and subject. Start basic and add color as needed.

2. Give yourself enough time to setup and test your lights with the camera you'll be using to broadcast.

1. Log into your Gigee account and use the soundcheck page here to test your gear.


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5 Tips for achieving better internet & network speeds when broadcasting

5. Check your internet download and upload speed at www.gigee.me/speedtest

4. For broadcasting, you need to pay special attention to your UPLOAD speed, since you are streaming audio and video from your computer to Gigee on the internet.

3. We recommend an upload speed of 1 Mbps or higher. 1.5 - 3 Mbps is ideal for high quality broadcasting.

2. Make sure you don't have a lot of additional internet traffic on your network during your broadcast, as this may slow down the overall internet speeds.

1. Limit the number of programs running on your computer during the broadcast. Close any unused web browser windows or sessions. Some applications and websites can choke up your internet bandwidth.


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Gigee Top 10's

Please check back as we add more content to our "Gigee Top 10's"!


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Gigee Top 10's